General Contract Conditions

1.1 These General Terms and Conditions (hereinafter "GTC") govern the services provided by Clockface S.r.l. (hereinafter "Clockface"), with registered office in Via Podgora 35 – 31100 Treviso (TV), operative headquarters and seat of ClockLab Academy in Via Schiavonia 1A – 31022 Preganziol (TV), Tax ID and VAT No. IT05345100266, through the web platform and related applications (hereinafter collectively the "Platform").

1.2 Clockface operates an online marketplace pursuant to Art. 3, lett. q-ter, Legislative Decree 206/2005 (Consumer Code) and Art. 3 of Regulation (EU) 2022/2065 (Digital Services Act, "DSA").

1.3 The sale or promotion of other products or services, including by third parties, may be governed by specific terms published on the Platform; in case of conflict, the specific conditions for that service shall prevail.

1.4 The processing of Users' personal data is governed by the Privacy Policy published on the Platform and made available during registration.

2.1 For the purposes of these GTC: (a) User Account: the reserved personal area for each registered User; (b) Clockface Approved: verification and selection program for professional Sellers; (c) Catalog: all products and services available on the Platform; (d) Customer: the User who purchases or requests products or services through the Platform; (e) Promo Code: alphanumeric code associated with temporary offers or discounts; (f) Consumer: natural person acting for purposes unrelated to trade, business, craft or profession; (g) Clockface Escrow Account: sale price custody tool managed by an authorized third-party provider; (h) ClockLab Academy: the training section of the Platform dedicated to online and in-person courses; (i) Community/ClockRoom: areas reserved for content, posts, and user interactions; (l) Educational Material: handouts, slides, recordings, and digital resources associated with Academy courses; (m) Clockface Products: goods or services sold directly by Clockface as seller; (n) Support and Repair Services: watch maintenance, polishing, overhaul, and repair services provided by Clockface; (o) BNPL: installment payment service with a third-party operator; (p) Professional Seller and Private Seller: the two categories of sellers posting listings on the Platform; (q) Users: persons accessing and/or using the Platform in any capacity.

3.1 The Platform facilitates the meeting between Customers and Sellers for the conclusion of sales contracts for watches and other compatible products, as well as the provision of Clockface Services (Academy, Support, Escrow, BNPL, Community and similar).

3.2 Without prejudice to Clockface's liability as marketplace operator and direct seller for Clockface Products, Clockface is not liable for defects or malfunctions of products sold by third parties, except as provided in Articles 10.2 and 14 of these GTC.

3.3 For information obligations of the marketplace operator pursuant to Art. 49-bis et seq. Legislative Decree 206/2005, as well as ranking information, please refer to the dedicated information section on the Platform.

3.4 Direct sales by Clockface: for Clockface Products, ClockLab Academy courses, and Support and Repair Services, Clockface assumes the role of direct seller or provider. Consequently, the legal warranty of conformity and the right of withdrawal apply in full, where compatible with the nature of the service.

3.5 These GTC apply to all access and use of the Platform, as well as all integrated or linked services.

4.1 Using advanced Platform features (purchases, sales, course enrollment, access to private areas) requires creating a User Account through registration.

4.2 The User represents and warrants that the information provided during registration is true, complete, and updated, and undertakes to promptly communicate any changes.

4.3 The Account is strictly personal; the User is responsible for safeguarding credentials and for any activity conducted through their account.

4.4 Clockface reserves the right to suspend or disable accounts violating these GTC, the law, or competent authority orders at any time without prior notice.

5.1 The contract between Customer and Seller is concluded when the Customer confirms their order and payment according to available Platform procedures.

5.2 For direct Clockface sales (Clockface Products, Academy courses, support/repair services), the contract is concluded upon Clockface sending the order confirmation email, unless otherwise specified.

5.3 Contract effects may be suspended pending Seller eligibility verification, product authenticity checks, or KYC and anti-money laundering outcomes.

5.4 All order data is retained by Clockface in accordance with applicable laws and the Privacy Policy.

6.1 Both professional and private Sellers undertake to post true, complete, updated listings reflecting reality, respecting copyrights, trademarks, and third-party rights.

6.2 The Seller undertakes to comply with all legal obligations for their category (e.g., electronic invoicing, tax reporting for professional Sellers).

6.3 The Seller undertakes to respond to Customer messages within a reasonable timeframe, not exceeding 3 working days.

6.4 For Escrow sales, the Seller undertakes to ship the product within the indicated timeframe and follow all delivery and verification instructions.

6.5 Sales proceeds are disbursed to the Seller according to times and methods in the Seller Account, subject to legal withholdings and Customer protection reserves.

7.1 The Customer undertakes to use the Platform properly, lawfully, and in compliance with these GTC, the law, and third-party rights.

7.2 It is forbidden to use the Platform for fraudulent activities, or to buy/sell stolen, counterfeit, or illicit goods.

7.3 The Customer represents that they are of legal age and have legal capacity to enter into binding contracts.

7.4 In case of non-payment, fraud, or breach of obligations, Clockface may suspend or restrict the account, without prejudice to other legal remedies.

8.1 All prices on the Platform are in Euro and include VAT where applicable; any shipping or service fees are indicated separately before order confirmation.

8.2 Sale prices may be modified at any time, without prejudice to price irrevocability once the contract is concluded.

8.3 Payments are processed via authorized payment gateways; Clockface does not store banking or payment card details, which are processed directly by providers in compliance with PSD2 and PCI/DSS.

8.5-bis Escrow Account: for Escrow-protected orders, the price is held in an escrow account managed by an authorized third-party provider until product conformity and delivery verification is completed. The standard holding period is 15 business days from receipt by the Customer.

8.7 Crypto-Assets: for orders paid via crypto assets, payment management is carried out via an authorized third-party gateway in compliance with Regulation (EU) 2023/1114 (MiCA) and AML regulations. Above EUR 1,000 threshold, Users must complete KYC identity verification.

8.11 BNPL (Buy Now Pay Later): installment payments are managed by authorized third-party operators (e.g. Klarna) under Directive (EU) 2023/2225 (CCD2). Acceptance and financial terms are exclusively managed by the BNPL operator under a separate contract.

8-bis.1 The Platform integrates Artificial Intelligence (AI) features developed by specialized third-party providers, used solely for the benefit of the User: (a) item description improvement and automated suggestions upon Seller request; (b) Customer assistance via chat or AI trained solely on catalog and company knowledge base; (c) Product Finder: recommendation system suggesting catalog products based on User preferences.

8-bis.2 Profiling and automated decisions (Art. 22 GDPR): the Product Finder uses User responses to generate non-binding recommendations; it does not perform persistent profiling or produce legal effects through solely automated decision-making.

8-bis.3 Where displayed prices are influenced by algorithmic logic or personalization, the Customer is clearly informed near the price prior to contract conclusion.

8-bis.4 AI features do not use identifying personal data to train general models outside the stated purposes; aggregated or anonymized data does not permit retroactive identification.

9.1 Delivery times on the Platform are indicative and non-binding unless otherwise expressly agreed between Customer and Seller.

9.2 Unless otherwise specified for Escrow orders, risk of loss or damage passes to the Customer upon physical possession by the recipient or designated third party.

9.3 In case of delays, damages, or loss during transport, the User can open a report via the dedicated Platform section for procedural resolution support.

10.1 The Seller guarantees the authenticity, lawful provenance, and conformity of the sold product, as well as the absence of hidden defects, encumbrances, or third-party rights.

10.2 For products under the "Clockface Approved" program, Clockface issues an authenticity and conformity certificate. The certificate does not replace the legal warranty of conformity.

10.3 Certificates of Authenticity, manufacturer warranties, provenance documents, and attachments are those stated in the listing.

11.1 Where provided by law (distance contracts with a professional Seller or direct Clockface sales), the Consumer Customer has the right to withdraw without penalty and without justification within 14 calendar days from product receipt.

11.2 In case of omitted or incomplete pre-contractual information on withdrawal, the withdrawal period is extended to 12 months.

11.3 Statutory exclusions under Art. 59 Consumer Code apply in full (sealed goods unsealed after delivery, tailored services, digital content accessed with prior waiver).

11.4 To exercise withdrawal, the Customer uses the dedicated feature in the user area or sends written notice to Clockface.

11.5 Upon valid withdrawal, the Customer must return the goods intact, in original packaging with all accessories and documentation.

11.6 Refund is processed within 14 days from withdrawal notice or receipt of returned goods using the same payment method.

12.1 Subject to statutory exceptions, contracts between Consumer and professional Sellers, as well as direct Clockface sales, are covered by the legal warranty of conformity lasting 2 years for new products and 1 year for used products.

12.2 The professional Seller is liable for any conformity defect existing at delivery and appearing within the warranty period.

12.3 Defects appearing within 1 year of delivery are presumed to have existed at delivery unless proven otherwise.

12.4 In case of lack of conformity, the consumer is entitled to repair or replacement free of charge, or alternatively to an appropriate price reduction or contract termination.

13.1 Clockface, as marketplace operator and ancillary service provider, is liable for damages caused to Users in relation to services directly rendered under general contractual and tort principles.

13.2 Except for willful misconduct or gross negligence, Clockface's total aggregate liability is limited to the total fees paid by the User to Clockface in the preceding 12 months, or the value of the single disputed order if higher.

13.3 Clockface is not liable for interruptions, malfunctions, or suspensions caused by force majeure, third-party actions, telecommunications outages, or cyber attacks.

13.4 Seller and Customer remain solely responsible to each other and third parties for the performance of the purchase contract concluded on the Platform.

14.1 Users can submit reports, request support, or lodge complaints via the user area, email to assistenza@clockface.it, or via the DSA contact point.

14.2 If unsatisfied or without response within 30 days, consumers may turn to accredited ADR/ODR bodies or the European ODR platform (https://ec.europa.eu/consumers/odr/).

14.3 Clockface undertakes to cooperate with competent ADR/ODR bodies in accordance with applicable laws.

14-bis.1 Online courses are digital content under Art. 135-decies Consumer Code. The contract is concluded directly with Clockface.

14-bis.2 Consumer Users are informed that the right of withdrawal expires once access to digital content has begun with prior explicit consent and waiver.

14-bis.3 Clockface grants the User a limited, non-exclusive, non-transferable, revocable license to access digital course contents for personal use.

14-bis.4 Educational Materials (handouts, slides, recordings) are copyrighted. Recording, copying, downloading, distributing, or sharing course contents with third parties is strictly prohibited.

14-bis.5 Copyright infringements result in immediate account termination and legal action for full damages.

14-ter.1 In-person courses take place at Clockface headquarters (Via Schiavonia 1A – 31022 Preganziol, TV) or designated external venues.

14-ter.2 Enrollment requires a 30% deposit upon registration; remaining balance is due at least 15 calendar days before course start.

14-ter.3 Failure to pay balance results in seat forfeiture and deposit retention.

14-ter.4 Minimum participants: courses activate upon reaching a minimum threshold. If not reached, written notice is sent 10 days prior with a choice of full refund or rescheduling.

14-ter.5 User cancellation policy: (a) >30 days before start: 100% refund; (b) 15-30 days before start: 50% refund or transfer to next edition; (c) <15 days or no-show: no refund.

14-ter.6 If cancelled by Clockface for other reasons, Users receive a full refund or equivalent course voucher.

14-quater.1 Watch support and repair services are provided directly by Clockface or partner specialized workshops according to described service levels.

14-quater.2 Service levels may include: (a) case and bracelet polishing; (b) water resistance testing; (c) complete movement overhaul with part replacement; (d) extraordinary repairs.

14-quater.3 Quote acceptance is completed digitally; work begins upon acceptance and required deposit payment.

14-quater.4 Work details, test benchmarks (timegrapher, pressure test), and optional summary video recordings are made available in the User account.

14-quater.7 Clockface guarantees repairs and installed spare parts for 12 months from return delivery. Warranty excludes improper use, impacts, or unauthorized third-party tampering.

15.1 The Platform allows Customers and Sellers to submit and manage watch trade-in proposals and request dedicated Concierge search services.

15.2 Trade-in valuations, validity conditions, and price differences are governed by dedicated operational rules and Escrow protections where active.

15.3 Concierge search services may be subject to a search fee communicated prior to assignment acceptance.

16.1 In ClockRoom community areas, Users may post content, reviews, and photographs subject to community guidelines.

16.2 Users warrant that shared content does not violate third-party rights or laws, granting Clockface a worldwide, non-exclusive license to use, display, and distribute content for platform operation and promotion.

16.3 Clockface reserves the right to remove or moderate illegal, offensive, or infringing content under DSA rules.

16.4 Promo codes and discounts are subject to specific terms and cannot be combined unless stated.

17.1 Clockface reserves the right to modify, update, or suspend Platform features at any time for technical, regulatory, or business needs.

17.2 Temporary maintenance suspensions will be communicated where possible via Platform banners or notices.

17.3 Interruptions due to force majeure or non-attributable events do not constitute breach of contract.

18.1 Clockface reserves the right to amend these GTC at any time for technical, regulatory, or operational reasons.

18.2 Amendments are published with at least 15 days' notice before effective date.

18.3 Contracts concluded prior to amendments remain governed by the conditions in force at their conclusion.

19.1 If any provision of these GTC is held invalid, remaining provisions remain valid and enforceable.

19.2 Failure or delay by Clockface in exercising any right does not constitute a waiver thereof.

20.1 Processing of personal data complies with Regulation (EU) 2016/679 (GDPR) and the Privacy Policy available on the Platform.

20.2 Users authorize promotional and informational communications with the right to opt out at any time.

20.3 Communications and order receipts transmitted through Platform messaging systems are authentic and binding.

21.1 All Platform content (texts, images, logos, graphics, software, course materials) is exclusive property of Clockface or authorized third parties.

21.2 Reproduction, distribution, modification, or commercial exploitation without prior written consent is strictly prohibited.

21.3 Trademarks "Clockface", "ClockLab Academy", "ClockRoom", "Clockface Approved" belong to Clockface S.r.l. and may not be used without authorization.

22.1 These GTC are governed by Italian law, without prejudice to mandatory consumer protection laws.

22.2 Any dispute relating to these GTC shall be subject to the exclusive jurisdiction of the Court of Treviso, save mandatory consumer jurisdiction.

22.4 DSA Contact Point (Art. 11 DSA): authorities and service recipients can contact Clockface at assistenza@clockface.it.

22.5 These GTC were last updated on August 1, 2026 (version 3.1) and supersede all prior versions.